Villa Sumaya








COVID-19 Protocol

Thank you for choosing to visit Villa Sumaya. We are ready to welcome you to our little piece of paradise once again! The safety of all our guests and staff is our top priority. For this reason, we have developed comprehensive COVID-19 protocols. Each department has worked hard to provide you with the very best service. 

Please help us ensure your safety by observing all our COVID-19 protocol precautions.  We hope your retreat adventure is a transformative and revitalizing experience. 

For everyone’s safety, we have maintained our policy at Villa Sumaya to require that all guests confirm a valid negative COVID-19 test at check-in within 96 hours, regardless of vaccination status.  Most groups are doing home tests upon arrival to Villa Sumaya. We are taking people on the honor system that they have done a Covid test within the last 96 hours.  This is our hotel policy, and it’s independent of the travel requirements for entering Guatemala or returning to home countries.

Upon arrival

You must keep to the social distancing rules. From 18 July 2022, the Government of Guatemala has declared that the use of masks throughout Guatemala is optional, except in hospitals, medical clinics, vaccination centres, medical laboratories, nursing homes, prisons, and on public transportation, where it remains mandatory to wear masks.

  •  The Government of Guatemala announced that from 13 August 2022, you do not need to present proof of COVID-19 vaccination or a negative COVID-19 test in order to enter Guatemala. Please contact the Embassy of Guatemala in your location for information on other migration requirements and documentation that you may need prior to travelling.
  • Please make every effort to stay informed before making any travel plans. You can confirm with your airline and/or check the website of the Guatemalan Institute of Migration.
  • There are no quarantine requirements.
  • Local authorities have advised against travel if suffering from any respiratory disease or presenting COVID-19 symptoms.
  • If you are coming from within Guatemala, we require that you present a valid COVID-19 test at check-in.
  • For our pre-booked guests, all check-in formalities will be completed online in order to reduce staff contact and time spent at reception. Guest registration.
  • We recommend that you purchase travel insurance. Trawick International is the provider that has been recommended by other retreat organizers in our community. We recommend that group leaders call the office to get the info directly as they are covering more than just a typical trip. It also works for students. Note: you must select the optional add-on called “Cancel for Any Reason” that is available on the Safe Traveler’s First Class and the Voyager’s plans. 

Transportation & Arrival 

  • For everyone’s safety, we request that you use our pre-approved drivers service with Kan Tours. They will arrange shuttles based upon the latest COVID-19 occupancy restrictions. They will also ensure that the boat trip segment of your arrival will be equally well organized and safe. 
  • Our drivers will wash their hands frequently, and frequently-touched areas will be disinfected with every arrival (e.g. door handles, seat belt buckle, arm rests, device charging cords, boot handle).
  • There are medical centers in two neighboring towns in the event that someone needs emergency medical attention: Hospital Panamed, Tel +502 7762 0324 / 4224 2648 Centro Medico San Francisco, Tel +502 7762 0352
  • Hand sanitizer: We ask guests to use hand sanitizer upon arrival.  There will be hand sanitizer in all the public areas.

Check-in

  • Registration: We kindly ask our guests to register in advance.   This will help to lessen time and crowds in our courtyard.  
  • Payment Options:  Please register in advance. Guest REGISTRATION.
  • We prefer debit or credit cards to cash at this time.  
  • Room keys: All keys will be disinfected before being given to the guests.  Guests will be responsible for their keys during the entire stay.  THE ROOM KEYS WILL BE IN THE DOOR OF YOUR ROOM. You will be shown to your room.  

Common Areas 

  • Hand sanitizer: We have hand sanitizer available throughout the hotels common areas for both guests and staff.
  • Sanitizing: Frequently touched surfaces are disinfected regularly, e.g. tables and chairs, door handles, light switches, bathroom faucets and handles, telephones, keyboard, hot water kettle, etc.

Meal Time 

  • We recommend that all guests wear masks when they go through the buffet at the restaurant, respect social distancing and frequently wash their hands in common areas of the hotel.  
  • Waiters and kitchen staff: Our staff will wear protective gear and have heightened kitchen sanitation standards.
  • Guest safety: We encourage guests to apply hand sanitizer before and after contacting and commonly used touch points in the dining area.  For example: coffee urns, electric kettle etc..  

Guest Rooms

  • All our Housekeepers wear protective gear.
  • We offer guests 3 cleaning options 
    • You can elect to keep your room an “off-limits space,” and we will provide cleaning supplies so you are able to tidy up your room during your stay.
    • Our staff can do a thorough cleaning mid-way through your visit.
    • Our staff can provide regular daily cleaning services. 

Please note that when our staff is cleaning your room it must be unoccupied.

  • Before you arrive, our housekeepers follow a 5-step ventilation, sanitation and cleaning protocol to ensure each room is a safe space.  
    • Ventilation: All doors and windows will be opened to be sure the room has been thoroughly aired out
    • Sanitizing: A water bleach solution will be sprayed on all high touch areas.  We allow for this spray to dry which kills germs.
    • Cleaning and disinfection: We thoroughly wipe down and disinfect (for a second time) the entire room along with our normal cleaning and dusting procedures.
    • Making up the rooms: After the first three sanitation steps, beds are made with clean linens and fresh towels are placed in the bathroom. Our linens are washed with disinfecting detergent and are hung in the sun to ensure there is no cross-contamination. 
    • Sweeping/mopping: The floors are cleaned with a disinfectant.
    • Stocking the room: Toilet paper, tissue and water will be restocked.
    • Once the room has been processed we do not re-enter until cleaning is required (guests may choose to opt out of our cleaning routine or to clean the room themselves).

Please note: Our housekeepers wash their hands between each step and use clean rags for each step.

Our Staff

  • As of August 2021, all of our local hotel staff have completed the vaccination requirement for COVID-19. (Please note: this does not necessarily apply to spa practitioners, tour guides or ceremony leaders)
  • COVID-19 Symptoms: Any employee suffering from sore throat, dry cough, shortness of breath, fatigue, vomiting and/or diarrhea will be asked to go home and not return to our center until their are cleared by the health clinic
  • COVID-19 Precautions: Our staff has been instructed to wash hands frequently and remain 6 feet from our guests when possible
  • COVID-19 Procedures: Each department has been re-trained based on current pandemic safety regulations

Kitchen 

  • Sanitation: Our kitchen will be cleaned at regular intervals along with our COVID protocols
  • Disinfection of food equipment, utensils and tools: We continue to clean and disinfect key high-touch points e.g. food equipment and food contact surfaces including chopping boards
  • Personal Protection Equipment (PPE): All our staff wear disposable masks, gloves, and hair nets
  • Vegetable and fruits sanitation: We ensure proper cleaning of vegetables using approved sanitizing agents

Studio Spaces

We honor our group’s ability to sensibly determine proper social distancing and mask protocol within the studio space. We are offering some guidelines.

  • All of our studio spaces are well ventilated. We encourage group leaders and students  to open the large sliding glass doors in Tiger Temple, as well as the sliding windows in the Tara Temple on the upper pane.  Please maintain maximum ventilation during practice times or consider a nature practice on the lawns. We also have a new 7 x 5 meter lakefront swimming/yoga platform.   
  • Each guest can choose a yoga mat, blocks, strap and eye pillow which they will use for the entire week.  We will have masking tape available for you to write your name on each prop.  We suggest that you leave your props on the bench in individual piles instead of restacking the props.   We will have disinfectant and rags available for individuals to wipe down their equipment.  We fully sanitize props between retreats.
  • Be sure that mats are staggered, 6 feet from one another.   If you have a large group you may want to consider two ongoing training sessions using one of our 3 temple/studio spaces.  We also have a new 5 x 7 meter sunning/yoga platform for sunrise and sunset yoga practices, preferably when the sun is low. Ask us if you need help figuring out how you would like to set up your practice times.
  • We clean the floor once a day. We will also clean all the high touch areas (double cleaning =  1 alcohol solution and 2 disinfectants). We will have a mop and disinfectant available for you as well if you would like to clean yourself more often. We encourage students to perform “karma yoga” or simple acts of service during retreat. Cleaning the temple space is an ideal task for deepening devotion and building presence. 
  • We will clean the bathrooms 2x during the day. We provide hand sanitizer throughout the center. 

Laundry 

  • Laundry:  In the event this service is needed,  our housekeepers will wash their hands before folding clothing and place clothing in a plastic bag to avoid contamination. 

Spa Services 

  • Harmony Spa has been serving Sumaya for 30 years.  Our many gifted practitioners would love to offer their services to you.  During this time we are offering limited sessions. If you would like a session please inquire at the beginning of retreat at the front desk.
  • Each of our services, activities, ceremonies, ritual, apothecary and tours will have its own set of safety precautions.  We are continually evolving and building upon our knowledge of how to keep everyone safe.  We will disclose more information at the time of the event.

Boutique

  • Our boutique will be open with a recommended limited occupancy (3 max).  We ask that as you enter you sanitize your hands.  We will also clean the store more often. 

Covid Testing Before You Leave

Please see your home country and airline requirements for testing before your return flight.
We offer our guests the option to be tested on site. With an appointment made at least one week in advance, a clinician from Atilabs in Panajachel will administer a COVID test at Villa Sumaya. She conducts the tests in a private room next to our Spirit Dog Boutique.

Rapid Antigen Test – $55
PCR Test – $115

  • Bring your passport to the appointment
  • Testing is available from Monday to Saturday 9:00-12:00
  • Antigen test results are delivered within two hours after the test
  • PCR test results are delivered 30 hours later, from Monday to Friday; that is, the next day in the afternoon. (For example, for a PCR test on Friday, the results will be ready on Monday afternoon.)

Each appointment takes 5-10 minutes. Villa Sumaya charges guests for this service on their room bill. We are not able to expedite or change test results. As this is a contracted service, please contact Atitlabs directly with questions about your test results.

Provider: Laboratorio Atitlab, Madga +502 3353-9216 (Spanish only)
Final Calle Santander 5-38 Zona 2 Panajachel

Positive Test Results / Extended Stay at Sumaya

We are committed to holding space at Villa Sumaya for any guests who test positive for Covid-19 and need to quarantine before their return home. We have researched medical care and local hospitals and would direct folks to the best available options should their condition require it. Otherwise, we monitor guests’ wellness daily on-site to best meet their needs.

We follow a strict protocol to keep our guests and staff free from Covid-19. We are constantly updating our Covid-safe policies.

In the event of a positive Covid test, we ask guests to quarantine. We will extend the group rates directly to individuals who decide to quarantine for an extended stay with us. We offer them isolated housing for the duration of their quarantine. We deliver meals to the guest’s door and provide extra provisions, advice and assistance as needed.

Note to Guests

We have effectively updated all our protocols from airport pick up, to cleaning rooms and common spaces to dining services. Even our gardeners are trained with safety in mind.  However,  it takes all of us to ensure that guests and staff remain as safe as possible. We ask you to put special attention to help keep fellow guests and our hotel employees free from the virus. We can’t do it alone. Thank you in advance for making this experience a win-win for yourself and our community at Villa Sumaya.