A group retreat is defined as a reservation with a minimum of five rooms booked for seven nights.
All deposits and payments are non-transferable and non-refundable.
Room Confirmation and Room Locations
At the 60 day point, you are required to submit your exact room occupancy. If you release rooms at any time, Villa Sumaya reserves the right to sell those rooms. You will still be responsible for the minimum guarantee. There is a $15 charge for room changes after check-in. If you have a situation in which someone requests a double or triple and there is not a roommate, you must work this out with your participant.
Room Guarantee and Other Amounts Due
We are holding your contracted rooms for you. By making a deposit, you agree to pay the minimum guarantee in full. This figure is equivalent to your contracted minimum number of rooms (generally 2-3 fewer than your full contracted room block) at a single rate of $170 per night for 7 nights. If you need to cancel or release rooms prior to the 60 day point, provide notification immediately. You will still be responsible for the minimum guarantee. Incidental expenses incurred during the retreat will be payable at the end of retreat.
All group member inquiries, registrations/payments, group forms and room assignments are to be handled by the retreat leader. We may be able to offer this service at an additional rate of $50 per registrant; inquire for details.
Meal Times & Dietary Needs
All meals are served between the hours of 8:00am and 6:30pm for your group. Special dietary requirements can be accommodated at an additional charge. If your entire group will require a special menu based on dietary restrictions, notification must be provided at the time of contract signing.
Emergencies and Health Issues
Villa Sumaya is not responsible for guests’ health during their stay. In the event of emergency, we will assist clients but assume no responsibility.
Theft & Breakage of Items
Villa Sumaya is not responsible for theft or loss of valuables in rooms or on hotel grounds. There are lock boxes in each room for storage of valuable personal items.
Quiet hours are observed daily between 9pm - 9am. During the regular working hours, staff will be working around the property on general room and facility maintenance as well as landscaping. As there are neighboring properties and safety is the top priority, complete silence at the retreat center cannot be guaranteed. If you require quiet hours outside of 9pm-9am, you must advise at the time of contract signing.
Grounds and Facilities
Villa Sumaya agrees to maintain the retreat center property. Any maintenance issue will be responded to in a timely manner (usually the same day).
Travel, Weather or Natural Disasters
No discounts are issued for travel complications, inclement weather or natural disasters/acts of God, including any of the following: late arrivals or early departures, travel delays, flight change/cancellations or illness. Travel insurance is highly suggested to cover possible losses.
Additionally, no discounts are issued in the event of power outage, evacuation, or any other consequence of weather or natural disaster. In the unlikely event that Villa Sumaya cancels your retreat, for reasons including (but not limited to) natural disaster, weather or political upheaval, payments will be refunded in full, including initial deposit and all subsequent payments.
The group leader assumes full responsibility for all his/her guests for any accident, personal injury, illness or property damage by or to a guest that may occur while utilizing Villa Sumaya facilities. Group leader hereby releases, indemnifies, and holds harmless Villa Sumaya/Mayan Sun LLC, its staff/representatives from and against any and all claims, liabilities, suits, actions, damages or losses. We highly recommend that group leaders require a signed liability release from each of their participants.